🔧 Operations & Leadership 🎓 TRAINING & Coaching 🩺 Clinical Path 🦄 Creative Spark

• Initially engaged as a subject matter expert on U.S. national accounts strategy — reviewed implementation learning materials and designed key-account communications (started August 2025)
• Performance and strategic contributions led to a W-2 role supporting peak buying seasons and long-term account development
• Develop and deliver implementation learning materials and customer education for key accounts
• Translate technical/medical concepts into clear training and communication for diverse stakeholders
• Support adoption of Heat Diffusion Imaging device utilizing AI algorithms to deliver cancer risk probability to doctors in the screening of dermal and subcutaneous masses

• Consulting for entrepreneurs (specialty in pet and vet) including bank-ready business plans, startup project management, and early floor plan concepts coordinated with contractor handoff. Ongoing.
• Contract SME (Q2–Q3 2025): Supported Nuzzle Technologies' AI L&D platform helping veterinarians improve client communication and treatment recommendation acceptance
• Contract SME/Contributor (Q2–Q4 2025): Advised an unreleased SaaS platform (NDA) for procuring and managing relief/contract veterinary staffing networks
• Contract SME (Q3–Q4 2025): Supported Pet Happiness Network — developed expansion schematic, business plan, and grant-funding pathway

• Designed and delivered training across roles, workflows, customer service, and people-management (adult learners, multi-site)
• Built SOPs, job aids, and centralized resource libraries for consistent execution
• Created five position-specific development guides
• Achieved 100% adoption in 3 weeks for a new portal/distributor change across 52 locations
• Designed and produced a leadership summit (11 RACE-approved CE hours)
• Supported scale from 20 to 127 locations and 950+ team members
•  Led operational readiness for new location launches including staffing, workflows, vendor setup, and compliance
• Oversaw national support functions and drove consistent execution across a rapidly scaling footprint
• Led the divestiture of 98 locations affecting 814 employees — managed communication, compliance, and transition planning

 Full-service veterinary general practice offering medical care, boarding, and grooming — conceived, built, operated, and sold.

• Designed the original floor plan and developed the full business concept from scratch
• Acquired land and led the complete design-build process in partnership with an architect and general contractor
• Wrote the SBA business plan, secured financing, and navigated the full SBA loan approval process
• Built the practice from the ground up — from construction through grand opening
• Owned and operated the business for its entire 12-year lifespan
• Managed all aspects of operations including staffing, client experience, medical oversight coordination, vendor relationships, and financial performance
• Successfully sold the practice to a corporate consolidator in 2017

•  Delivered live, full-day (6-hour) workshops for adult learners across industries
• Topics: leadership, communication, time management, goal setting, assertiveness, coaching
• 2016: 256 hours across 37 cities on 14 topics
• Professionally trained speaker and educational facilitator

•  Corner Lake Middle School (Non-Faculty Coach)
  • Girls' Basketball Assistant Coach
  • Boys' Basketball Head Coach
  • Track and Field Head Coach
• East River High School (Non-Faculty Coach)
  • Girls' Basketball — JV and Varsity Assistant Coach